When cats get into trouble, claiming shouldn’t be complicated.

Curiosity got the cat... and we got them back on their paws

Cats are curious. Sometimes a little too curious. One minute they're perfectly balanced on a shelf. The next minute gravity is reminding them who’s in charge.

They’re endlessly curious about:

Geckos on the ceiling

Getting the crazies for no reason at all

Getting themselves into tight jams

When curiosity leads to a vet visit, the last thing you need is complicated paperwork.

The good news? Claiming is simple.

3 ways to claim

Pay with GapOnly® at your vet

Step 1:Vet visit.

Step 2:Vet submits claim on your behalf and it is processed on the spot.

Step 3:Only pay the gap at the vet.

Benefits:

Less paperwork

Less out of pocket
(you only pay the gap between the vet’s invoice and your eligible claim benefit)

Vet eClaim

Step 1:Vet visit.

Step 2:Pay the Vet.

Step 3:Vet can submits claim for you.

Benefits:

80% of veterinary clinics around Australia offer this service

Pet Portal

Step 1:Vet visit.

Step 2:Pay the vet.

Step 3:Upload vet invoice on portal

Benefits:

Easy claim process through the app or online

Available 24/7

What we will need from you:

Itemised vet invoice

Vet consultation notes

Sometimes additional information such as veterinary history or lab results  may be required. Most Vets will process this for you.

YOUR VET BILL $10,000

WE PAY: $9,500*

*There is an excess of $500.

Fetching some answers

Help protect their 9 lives

Enter your details

What's in for $30

Accidents, e.g.: tick bites, snake bites, falls, dog park injuries
2-day waiting period (6 months for cruciate conditions)
GapOnly® claiming
No payout limits and just a $500 excess for each accident

What's Out for $30

Illnesses
Pre-existing conditions
Other general exclusions

An accidental injury refers to physical harm or an injury to your pet that results from:

an unexpected and unintended external event that occurs suddenly at a specific time and place; and
is independent of any illness or any pre-existing condition.

An accidental injury excludes any physical harm resulting from any illness.

Common examples of accidental injuries include motor vehicle incidents, injuries caused by another animal including rough play, falls, snake bites, cuts, toxicity, or swallowing an object that requires removal.

Means a condition that first existed or occurred:

prior to the commencement date of the first policy period; or
within any applicable waiting period,
for which you were aware, or a reasonable person in your circumstances could be expected to have been aware, of signs or symptoms of the condition, irrespective of whether the underlying cause of those signs or symptoms has been diagnosed.

A pre-existing condition also includes a related condition of a pre-existing condition.

Some general exclusions include: behavioural conditions, dental, medicated baths and shampoos, accessories, desexing, elective treatments, training, preventative case e.g. vaccines. See PDS for a full list of exclusions.

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When cats get into trouble, claiming shouldn’t be complicated.

Curiosity got the cat... and we got them back on their paws